How might health services capture patient-reported safety concerns in a hospital setting? An exploratory pilot study of three mechanisms

Source:  BMJ Quality & Safety

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Date of publication: February 2016

Publication type:  Original research

In a nutshell:  Emergent evidence suggests that patients can identify and report safety issues while in hospital. However, little is known about the best method for collecting information from patients about safety concerns. This study presents an exploratory pilot of three mechanisms for collecting data on safety concerns from patients during their hospital stay.

The results of the study were that significantly more safety concerns were elicited from patients in face-to-face interviews condition compared with the paper-based form and the patient safety hotline. The authors concluded that interviewing at the patient’s bedside is likely to be the most effective means of gathering safety concerns from inpatients, potentially providing an opportunity for health services to gather patient feedback about safety from their perspective.

Length of publication:  Unspecified

Some important notes:  Please contact your local NHS Library for the full text of the article. Follow this link to find your local NHS Library

Bradford Teaching Hospitals pilot new patient safety scheme

Source:  ITV News

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Date of publication:  November 2014

Publication type:  News item

In a nutshell: Bradford Teaching Hospitals has been named as one of 10 centres which will pilot projects aimed at putting patients at the heart of patient safety. The Bradford PRASE (Patient Reporting and Action for a Safe Environment) scheme intends to advance the wellbeing of patients by using hospital volunteers to record real-time patient feedback about how safe their care is. In this project, the hospital team will harness volunteers to promote the wider implementation of PRASE which will be rolled out across the Bradford Royal Infirmary, St Luke’s Hospital and the district’s community hospitals. It will also be trialled at Barnsley Hospital NHS Foundation Trust, Hull and East Yorkshire Hospitals NHS Trust. Staff from the Bradford Institute for Health Research which is based at Bradford Royal Infirmary will evaluate the project. Dr Robin Jeffrey, the project leader, discusses the project.

Length of Publication:  1 web page

New focus on patient safety sees compliments double at A&E unit

Source:  The Guardian

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Date of publication:  July 2014

Publication type:  News item

In a nutshell:   The number of compliments from patients about their care at the A&E department at Princess Alexandra hospital NHS trust in Harlow has doubled. Some 95% of patients would recommend the department to family and friends and the department has seen the number of serious patient incidents fall from eight, two years ago, to zero in the last 12 months. The statistics demonstrate the success of the department’s transformation in the last year and reflect a change in culture where patient safety comes first. The A&E now has its first nurse practitioner who can take serious cases including patients with chest or abdominal pain who previously would have been seen by doctors. There is now a consultant in the department 16 hours every day because more emergency consultants have been taken on.

Length of Publication:  1 web page

Developing a patient measure of safety (PMOS)

Source:  BMJ Quality and Safety vol./iss 22/7 pp. 554-562

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Date of publication:  July 2013

Publication type:  Journal article

In a nutshell:  In high-risk industries, tools that can identify factors that contribute to accidents have been developed. Patients provide feedback on their experience of care in hospitals, but there are no existing measures asking patients to comment on issues that can lead to patient safety incidents. This study aimed to define  contributory factors from the Yorkshire Contributory Factors Framework (YCFF) that patients are able to identify in a hospital setting and to use this information to develop a patient measure of safety (PMOS). The draft PMOS worked well and showed that patients are able to identify factors which contribute to the safety of their care.

Length of Publication:  9 pages

Some important notes:  Please contact your local NHS Library for the full text of the article. Follow this link to find your local NHS Library.

How postcards that asked four simple questions improved patient feedback on safety

Source:  Nursing Times

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Date of publication:  April 2010

Publication type:  Journal article

In a nutshell:  An article on patient feedback by postcard, the latest measure being adopted to improve hospital experiences.

Length of publication:  3.35 minutes

Some important notes:  Please contact your local NHS Library for the fulltext of the article.  Follow this link to find your local NHS Library.

Acknowledgements:  Patient Safety First