New focus on patient safety sees compliments double at A&E unit

Source:  The Guardian

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Date of publication:  July 2014

Publication type:  News item

In a nutshell:   The number of compliments from patients about their care at the A&E department at Princess Alexandra hospital NHS trust in Harlow has doubled. Some 95% of patients would recommend the department to family and friends and the department has seen the number of serious patient incidents fall from eight, two years ago, to zero in the last 12 months. The statistics demonstrate the success of the department’s transformation in the last year and reflect a change in culture where patient safety comes first. The A&E now has its first nurse practitioner who can take serious cases including patients with chest or abdominal pain who previously would have been seen by doctors. There is now a consultant in the department 16 hours every day because more emergency consultants have been taken on.

Length of Publication:  1 web page

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