How might health services capture patient-reported safety concerns in a hospital setting? An exploratory pilot study of three mechanisms

February 24, 2016

Source:  BMJ Quality & Safety

Follow this link for abstract

Date of publication: February 2016

Publication type:  Original research

In a nutshell:  Emergent evidence suggests that patients can identify and report safety issues while in hospital. However, little is known about the best method for collecting information from patients about safety concerns. This study presents an exploratory pilot of three mechanisms for collecting data on safety concerns from patients during their hospital stay.

The results of the study were that significantly more safety concerns were elicited from patients in face-to-face interviews condition compared with the paper-based form and the patient safety hotline. The authors concluded that interviewing at the patient’s bedside is likely to be the most effective means of gathering safety concerns from inpatients, potentially providing an opportunity for health services to gather patient feedback about safety from their perspective.

Length of publication:  Unspecified

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