Source: Health Care Management Review, vol. 36, iss. 4 pp 359-68
Date of publication: October 2011
Publication type: Journal article
In a nutshell: Looks at patient safety from the perspective of the patient. The aim was to examine relationships among service quality, patient safety perceptions, and patient satisfaction by testing a model that hypothesized a mediating role for patient safety perceptions.
Length of publication: 10 pages