Beyond service quality: the mediating role of patient safety perceptions in the patient experience-satisfaction relationship.

November 30, 2011

Source:  Health Care Management Review, vol. 36, iss. 4 pp 359-68

Follow this link for abstract

Date of publication: October 2011

Publication type:  Journal article

In a nutshell:  Looks at patient safety from the perspective of the patient. The aim was to examine relationships among service quality, patient safety perceptions, and patient satisfaction by testing a model that hypothesized a mediating role for patient safety perceptions.

Length of publication:  10 pages