Evaluating the effect of safety culture on error reporting: a comparison of managerial and staff perspectives

Source:  American Journal of Medical Quality 30/6 pp. 550-8

Follow this link for abstract

Date of publication:  November 2015

Publication type:  Journal article

In a nutshell:  Although medical error reporting has been studied, under-reporting remains pervasive. The study aims were to identify the organisational factors with the greatest perceived effect on error reporting and to determine whether associations differ for management and clinical staff.

Error feedback was perceived as the most significant predictor, while organisational learning was another significant factor. It also was found that although management support for patient safety was significantly related to error reporting among clinical staff, this association was not significant among management. This difference is relevant because managers may not be aware that their failure to demonstrate support for safety leads to underreporting by frontline clinical staff. Findings from this study can inform hospitals’ efforts to increase error reporting.

Length of publication:  9 pages

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