Source: BMJ Quality & Safety 24/5 pp. 337-44
Date of publication: May 2015
Publication type: Journal article
In a nutshell: Staff at Great Ormond Street Hospital developed and tested a tool specifically designed for patients and families to report harm. Processes to report harm were developed over a 10-month period. The tool was tested in different formats and it moved from a provider centric to a person-centred tool analysed in real time. Feedback to staff provided learning opportunities. Improvements in culture climate and staff reporting were noted in the short term. The integration of patient involvement in safety monitoring systems is vital to achieve safety. The testing and introduction of a self-reporting, real-time bedside tool has led to active engagement with families and patients and raised awareness.
Length of Publication: 8 pages