The patient safety culture as perceived by staff at two different emergency departments before and after introducing a flow-oriented working model with team triage and lean principles: a repeated cross-sectional study

Source:  BMC Health Services Research 14/1 pp. 296

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Date of publication:  July 2014

Publication type:  Journal article

In a nutshell:  This Swedish study aimed to describe the patient safety culture in an emergency department at two different hospitals before and after a lean quality improvement (QI) project, which aimed to enhance patient safety. Staff completed a questionnaire before and after the intervention. The intervention was associated with improved perceptions of teamwork within both hospitals and across hospital units at one hospital. One of the hospitals also had improved perceptions of communication openness. Physicians were more likely to perceive the changes than other staff.

Length of Publication:  1 web page

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